[2020.30] Error in TeeCalc.exe during installation

[supportinfo]

Hello,

I want to install on a computer "TeeChart Pro VCLFMX-2020.30" for Delphi Rio 10.3.3 and Sydney patch 1 but I got this warning message and can't continue installation.

I removed previous Teechart version and FastReport.

Did I miss something before install new version ?

Regards

[Marc]

Hello,

Please check that there are no folders left over from the previous install that may include teecalc.exe and that you are running the new installer with administrator rights.

Regards,
Marc Meumann

[supportinfo]

Hello Marc,
Thank you for your answer.
I cannot tell you if your solution works, I didn't even try ton install new version again: I have to keep previous version for production
Regards

[supportinfo]

Hello,

I installed .net framework 3.5 and I checked that I hadn't folders from previous version. I didn't found teecalc.exe in my computer.

I executed as admin the setup but I still have an issue.

Capture.PNG (27.92 KiB) Viewed 20388 times

Regards

[Yeray]

Hello,

I can run through the activation using your license details without issues from here:

Activate.jpg (38.21 KiB) Viewed 20348 times

TeeCalc_4VPMdTd3Au.png (6.51 KiB) Viewed 20348 times

TeeChartVCLFMX-2020.30_lcQ0EjqxAH.png (18.02 KiB) Viewed 20348 times

Please check you aren't adding any space or another wrong character in the license or password boxes.

[supportinfo]

Hello Yeray,

Thank you for your answer.

I checked input datas but I put correctly my licence number and password. I think I have right login informations. Maybe can we resolve it in PM ?

Regards

[Yeray]

Hello,

Feel free to write to [email protected] referencing this thread.