Need Help Installing new Version

[Jesse]

I have sent a message to [email protected] (last Friday) asking for help installing the new version.

This email has screenshots of the problem (that include my various keys). My problem is that I cannot activate over the Internet. I am behind a firewall. The "activate over the phone" option simply displays an empty dialog. I seem to recall some way to email you for an activation key that would have been entered on this screen. But, since the screen is blank, I do not know how to continue.

Please check the [email protected] mailbox and let me know how to proceed.

Thanks,
Jesse Steinfort

[Narcís]

Hi Jesse,

I'm sorry but sales staff told me they didn't receive any e-mail from you. Would you mind resending the e-mail to steemasales at telefonica dot net?

Thanks in advance.

[Jesse]

Done. The subject should read "FW: Activation/Installation".

Thank you Narcís

[Narcís]

Hi Jesse,

I checked the Sales Dept. received your e-mail and replied to you. Did you receive their reply? I hope it solved your problem.

[Jesse]

Ara sent me the activation code but may not have noticed what I had said in the message. There is no way to enter this code. The dialog box that appears after choosing "Activation via phone call to Steema Software" is a blank dialog. There is nothing in the dialog and therefore no way to enter the registration code.

I am running Windows Vista, 2G RAM, Java 1.6.0_17.

[Narcís]

Hello Jesse,

The issue has been fixed. We are working on another issue we'd like to include in the version too. I'll get back to you when the new installer is ready.

[Jesse]

Excellent. I await your reply.

Regards,
Jesse

[Narcís]

Hi Jesse,

The new installer has been posted at the client area now.

[Jesse]

Works now! Thanks. On a related note, is the plan to only release updates to the Java version once a year?

[Narcís]

Hi Jesse,

You're welcome! No, I think TeeChart for Java maintenance releases will be posted more than once a year.